VANTAGE MOTOR CLAIMS
Privacy Policy.
Clear information about our how Vantage will handle your information.
01
General Information
Vantage Motor Claims ("Vantage", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, hold, use and disclose personal information in connection with our website and motor vehicle claims assistance services.
Our services include not-at-fault motor claims assistance, independent vehicle assessments, insurer assessment reviews, repair coordination, settlement assistance and related services.
We aim to handle personal information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.
02
Information We Collect
Depending on the nature of your enquiry or claim, we may collect the following information.
Personal and Contact Information
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Full name, residential address and contact information
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Date of birth, where reasonably necessary
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Driver's licence information, where required
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Vehicle ownership and registered operator details
Vehicle Information
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Vehicle registration, make, model and year
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Vehicle identification number (VIN), where necessary
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Vehicle condition, damage and repair history relevant to the claim
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Vehicle photographs and inspection reports
Accident and Insurance Information
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Accident dates, locations and circumstances
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Claim numbers, insurance details and correspondence
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Information about other drivers, vehicle owners and witnesses
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Police reports, repair quotations and assessment reports
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Evidence and documentation supporting a claim
Other Information
We may also collect information provided through phone calls, emails, website enquiry forms, correspondence and communications with authorised representatives.
We will only seek sensitive information, such as relevant medical information, where reasonably necessary and where the collection is legally permitted, including obtaining consent where required.
03
How We Collect Information
We may collect information:
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Directly from you through website forms, phone calls, email or in-person communications.
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From documents, photographs and supporting evidence you provide.
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During vehicle inspections and assessments.
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From insurers, repairers, assessors, legal representatives and other relevant parties where authorised or otherwise permitted by law.
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From other parties involved in an accident where necessary and lawful.
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Automatically through website technologies such as cookies and analytics tools.
Where practicable, we collect personal information directly from the individual concerned.
You may make a general enquiry without identifying yourself where practicable. However, certain identifying information will usually be required to assess or manage a vehicle claim.
04
How We Use Your Information
We may use personal information to:
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Respond to enquiries and assess eligibility for our services.
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Open, assess, administer and manage motor vehicle claims.
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Verify vehicle ownership and relevant accident circumstances.
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Conduct vehicle inspections and prepare damage assessments.
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Review insurer assessments, repair estimates and settlement proposals.
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Communicate and negotiate with insurers and responsible parties where authorised.
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Coordinate repairs, towing and replacement vehicle assistance.
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Provide updates and communicate with customers.
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Maintain business, accounting and claims records.
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Meet applicable legal, regulatory and contractual obligations.
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Protect against fraud, inaccurate claims or unlawful activity.
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Improve our website, systems and customer experience.
We will not use personal information for unrelated purposes unless permitted by law or appropriate consent has been obtained.
05
Disclosure of Personal Information
To provide our services, we may disclose relevant information to third parties, including:
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Insurance companies and their authorised representatives
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Vehicle assessors and automotive repair businesses
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Towing and vehicle transport providers
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Replacement vehicle and hire-car providers
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Legal advisers and other professional service providers
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Technology, document storage and administrative service providers
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Government agencies, courts or regulatory bodies where required or permitted by law
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Other relevant persons where disclosure is authorised or legally permitted
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
Submitting an enquiry does not, by itself, authorise Vantage to negotiate or settle a claim on your behalf. A separate Authority to Act may be required before we undertake those activities.
06
Information About Other Parties
Motor vehicle claims frequently involve information about other drivers, registered vehicle owners, passengers and witnesses.
Where you provide another person's personal information, we ask that you only provide information relevant to the claim and that you are authorised or otherwise lawfully permitted to provide it.
We may collect, use and disclose information about these parties where reasonably necessary and legally permitted for assessing an accident, establishing liability, communicating with relevant parties or assisting with a claim.
07
Storage and Information Security
We take reasonable measures to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on our systems, those measures may include:
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Password-protected business accounts and systems
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Restricted access to claim documents and records
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Secure website connections and reputable service providers
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Access controls for staff and authorised representatives
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Appropriate administrative and technical security procedures
Information may be stored electronically or in physical records, including through third-party website, communications and document management providers.
No method of electronic transmission or storage is completely risk-free.
Where a data breach occurs, we will investigate and respond appropriately, including making notifications where required by applicable law.
08
Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, administer claims, resolve disputes and meet applicable legal or record-keeping obligations.
When information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.
09
Website Forms, Cookies and Analytics
Our website may collect information through enquiry forms, claim submission forms and other website features.
Our website is built using Wix, which may process or store information submitted through its platform on our behalf.
The website may also use cookies and similar technologies to support website functionality, security, analytics and user experience.
The information collected through these technologies will depend on the services and settings enabled on our website.
Where required, we will provide appropriate information or choices concerning cookies and other tracking technologies.
10
Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.
To make a request, contact us using the details below.
We may need to verify your identity before providing access or making changes.
We will respond within a reasonable timeframe, subject to any applicable legal exceptions.
11
Privacy Complaints
If you have concerns about how Vantage Motor Claims has handled your personal information, please contact us in writing.
We will review your complaint and aim to provide a response within 30 days.
12
Marketing Communications
We may send business or service-related communications relevant to your enquiry or claim.
We will only send promotional or marketing communications in accordance with applicable Australian law.
Where marketing messages are sent, recipients will be provided with an appropriate way to unsubscribe where required.
13
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website, service providers or applicable legal obligations.
The current version will be published on our website with its most recent update date.
VANTAGE MOTOR CLAIMS
Independent assessments. Dedicated claims management.